Here are some common questions.

What items can you clear?

We can clear most types of items including furniture; electrical equipment; fixtures and fittings;
rubbish and waste; and general clutter. Let us know what you need clearing for a more accurate

What areas do you work in?

We cover parts of Hertfordshire. For more about the areas we cover and our service coverage,
visit areas covered. If you’re in another part of Herefordshire, just Contact Us and we’ll figure out if
we can get the job done for you.

How much does your clearance service cost?

Our prices start from £25+VAT for single item collections. All our prices are determined by volume
and weight, so each service estimate is custom. Our prices.

What services do you offer?

We offer a full range of clearance, services for domestic and commercial customers.

Do I need to pay a deposit?

No. Except for larger tasks that take longer.

Are you insured to carry out the work?

We are insured to come and collect and dispose of any items (except items of harmful nature) from
anywhere in your property. We are insured with public liability insurance. All our vehicles are insured
to carry out the job and transfer waste.

Are you licensed to carry out the work?
Yes. We are fully licensed as a waste carrier with the Environment Agency. Our license number is № CBDU279153.
Can you move items from one location to another for me?
No. Unfortunately we are only insured to clear, dispose and recycle items.
How do I contact you?

Give us a call on 0800 689 0172 or send us an email to info@collectiondepartment.co.uk

What are your operating times? And are you flexible?

Our Opening times are Monday to Friday, 08:00-
18:00, Saturday, 07:00-14:00, and on Sunday by appointment only.

Yes, we are flexible. If there are items that need to be cleared outside these hours, then please contact us so we can arrange a
suitable time.

What equipment do you come with?
The teams carry the following items with them to the majority of jobs: a shovel, a broom,
rubble bags, covers, general tools, a sack trolley.
What will you do with my rubbish?
We do our utmost to reuse and recycle as much from your rubbish and unwanted goods as possible.
The remaining waste is broken down and taken to specialized recycling centers.
Where are you based?
We are based in Stevenage. Ideal location to reach all our customers across Hertfordshire
surrounding areas.
Why can’t you give me an exact price over the phone?

Our estimates are based on the amount and type of rubbish being removed. Until we see what is to
be removed, we can’t give you an exact price. Once at the premises but before starting work, our
team will review the items to be removed and provide you with a no-obligation free estimate of how
much the job will cost. Alternatively, you could email us a picture of the rubbish and/or items so we
can give you a more accurate estimate.

Why do you charge?
Our team loads your junk into the van, clears up and takes it for sorting. We sort items for recycling,
reuse or tipping. Our charges reflect the costs of doing all this and also the expense of employing
staff, running a business and operating our vehicles.
Do you clear food?
Whаt tуре оf рауmеnt dо уоu ассерt?
Wе glаdlу ассерt thе fоllоwіng tуреѕ оf рауmеnt: Саѕh, Ваnk Тrаnѕfеr, Dеbіt аnd Сrеdіt Саrdѕ

Free Estimate




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Conact Us


0800 689 0172

9 Rockingham Way
Stevenage, SG1 1SG